Medium PriorityPublic Safetyopen
311 Call Routing and Tracking Concerns
Summary
Multiple members said constituents call 311 about sidewalks and never hear back, with reports apparently stuck between the phone call and the work-order system. The chair floated scheduling a 311 audit briefing for the committee.
At a glance
- Total mentions
- 1
- Last 30 days
- 1
Discussed at 1 meeting in the last 60 days; most recently Oct 20, 2026.
Impact analysis
✅Who benefits
Residents whose repair requests actually reach Public Works once routing is fixed.
⚠️Who could be affected
Residents whose 311 reports sit unresolved or land in the wrong queue.
Mentions & discussions (1)
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